JLab Go Air not charging: causes and solutions

Popular earbud manufacturer JLab offers a selection of models, including sports earphones and uncommon wireless earbuds. This is the ideal alternative for people looking for budget earbuds because of their low pricing, excellent sound quality, and comfortable fit.

They offer excellent choices for those on a tight budget, however, this is frequently given up for superior build quality and the absence of certain functions, like ANC.

We’re going to look into how to fix JLab earbuds not charging problem in this article. This article is relevant to all JLab earbud models.

jlab go air not charging
Image credit: pinterest.com

Why is my JLab Go Air not charging?

This could occur due to several reasons and you can address the problem quicker if you are aware of the source of the problem.

Loose connections

The JLab earbuds may not be positioned correctly in the charging case. Remove the earphones and place them back inside the case. Check their positioning, then attempt charging them once more.

To check that the earbud contacts are successfully connecting with the charging pins within the case, lightly press down on the top.

Additionally, clean the terminals on the earbuds and case. To get rid of any dirt or debris, use an alcohol-soaked cotton swab or a dry toothbrush. Try charging again after cleaning. Many people have found this technique to be incredibly effective.

Dirty charging case

Your wireless earbuds could stop charging properly due to the accumulation of dust, grime, or wax in the charging case and earphones. Charging problems can be resolved by cleaning the charging case and the earbuds.

To avoid recurrent buildup, you can carefully remove dirt and wax from the ear tips with a toothpick or needle. When cleaning the charging case, concentrate on the metal pins that supply current to the earbuds while they are charging.

Faulty charging cable

Your JLab earbuds won’t charge if the charging cable is damaged since there isn’t enough power. Examine your charging cable, power adapter, and USB port for any potential issues to resolve this particular problem. To find out if the initially attached cable is damaged, you may substitute it for a different one. Make sure the power adapter meets the necessary power requirements for your charging case.

It becomes more difficult to deal with a damaged cable if you have one of those JLab earbuds with an undetachable charging cable. You will either need to open the case, remove the charging cable, and then solder a new one or purchase a new case.

bestbuyspeakers 31
Image credit: techrandm.com

Dirty charging port

Your failure to regularly clean your charging port is another leading cause of your case’s inability to charge. Dust particles build up on your charging port over time.

Your charging case doesn’t charge completely because dust or other extraneous objects block the power from reaching the battery.

You should use isopropyl alcohol and a soft piece of cotton to wipe the charging port on your charging case. Wait approximately three to four minutes to let the alcohol dissipate.

Faulty earbuds

Hardware problems could prevent your JLab earbuds from charging. After all, the JLab earbuds include fragile parts that could degrade over time.

If they are still covered by the warranty, you might get a brand-new set of JLab earbuds without spending any money. To qualify for a free replacement, the problem must have been a result of manufacturing errors.

How do you fix earbuds that are not charging?

Below are ways to fix JLab earbuds not charging.

Examine the earbuds

Make sure to check for any physical damage that could be the source of the problem when fixing JLab earbuds charging problem.

Water damage is one of the most prevalent causes of physical damage. If the JLab earbuds have been in contact with water, the internal circuitry may corrode, and the Lithium ion batteries may become damaged and incapable of charging.

Dropping or slamming the true wireless earbuds could result in impact damage, which is another potential source of physical damage. The internal components, especially the battery or the charging port may be damaged if the JLab earbuds have been dropped or struck severely. The earbuds may be unable to charge effectively as a result.

Check the JLab earbuds for any apparent indications of deterioration, such as cracks. The charging pins on the JLab earbuds should also be checked to ensure that they are not bent or damaged.

Additional possible causes of physical damage, besides water and impact, are wear and tear, excessive heat, and chemical exposure. To check for this kind of damage, you can examine the earbuds for any indications of discoloration, melting, or other physical irregularities.

It might be preferable to contact JLab support if you think that any of these problems are the reason why your JLab earbuds aren’t charging.

bestbuyspeakers 32
Image credit: www.techradar.com

Update earbuds firmware

In addition to enabling the newest features and functionalities, keeping your earphones’ firmware up to date also helps you stay clear of bugs and glitches.

Verify that your earbuds have the most recent firmware before doing more difficult troubleshooting procedures to fix your JLab earbud charging issue.

You must first download the JLab sound companion app (if you haven’t already) before you can accomplish this. An option to update your earbuds can be found on the main screen. There will be a notification if your earphones need to be updated, and you may do it with a single tap.

Remove the plastic film

Certain JLab products, including the JLab Go Air earbuds, are packaged with a thin paper layer that divides both the earbuds and the charging case connectors. This keeps the earphones from over-discharging during shipping.

In certain models, the thin coating is clearly visible, but in others, it might be a little concealed. Therefore, remove the paper film from your JLab Go Air earbuds before charging them if they are brand-new.

Restart your earbuds

You’ve likely had to restart your computer, laptop, tablet, phone, or router at some point to get it to “behave”.

Your JLab earphones may experience difficulties due to the little ghosts in the machinery of modern technology.

See whether your charging issues are resolved by shutting down, restarting, and refreshing your earbuds. Even in situations where nothing else seems to be working, you could be astonished by how well this works.

bestbuyspeakers 33
Image credit: pinterest.com

Replace faulty parts

If only one component, for example, the Jlab left earbud is not functioning while the other earbud is charging, this component may be damaged and needs to be replaced. JLabs provides a single set of replacement components for every model they sell.

Try charging manually

This option is debatable, therefore if your device is still under warranty, I would not advise trying it. However, if it is no longer covered by a warranty or you just want to try it, go ahead.

Some JLAB earbud owners have had luck using a third-party 1.5 battery and charging cables to revive their dead headphones. The procedures are easy. The positive and negative poles of the battery must be connected to the charging terminals on the earbuds using wires.

You can place the earphones in a fully charged case and leave them to charge overnight.

This approach may seem quite difficult, so only use it if you are familiar with working with batteries and cords. Additionally, there is always a chance that something could go wrong and permanently damage your JLab earbuds.

Replace the earbuds

JLab offers a one-year warranty on all of their earbuds. Therefore, if you are still having problems charging your JLAB earphones and none of the solutions given above have helped, it probably means that the battery needs to be replaced because it is damaged.

The best course of action would be to get in touch with JLab customer service and request a replacement.

There is no need to waste any more time attempting to remedy the issue on your own because there is a good chance that you are going to end up severely damaging the earbuds.

How to Clean Your Jlab Earbuds and Case

The charging pins and contacts may become blocked as a result of dirt and debris accumulation as time passes.

  • Clean both your earbuds and the charging case thoroughly with a soft microfiber cloth or Q-tip, being especially careful to pay attention to the pins and contacts.
  • When cleaning, you can apply isopropyl alcohol, however, be careful not to completely soak the item you’re cleaning with; instead, use just enough to dampen it. In any case, be sure nothing touches the contacts or pins.
  • The charging port on the case requires a similar procedure.
  • Use just a little amount of WD40 to dissolve the buildup if you see any rust or oxidation on the charging contacts or pins.
bestbuyspeakers 34
Image credit: pinterest.com

How do you reset a JLab charging case?

It’s time for a factory reset if you’ve tried everything mentioned above and your JLab JBuds Air Pro earbuds are still not charging.

To factory reset JLab earbuds, do the following:

The earbuds should first be unpaired from your Bluetooth device.
Enter the Bluetooth settings and select “forget your Jlab earbuds.”
Put both earbuds inside the charging case.
Tap the left one seven times.
Tap the other earbud seven times.
Take your earbuds out of the charging case; pair mode is indicated by blinking blue and white on the right earbud
Go back to the Bluetooth settings on your smartphone and pair it once more. You could turn off neighboring Bluetooth devices to ease your connection.

How do I know if my JLab earbuds are charging?

If there is an LED indicator light close to the charging port, your Jlab earphones are charging. The LED turns on and blinks or remains steady when the earbuds are inserted into a power source, depending on the charging level. Your Jlab earbuds are fully charged when the LED stops flashing and goes off.

Conclusion

JLab earbuds are made for those who lead busy lives and need to use earbuds. They are simple, convenient, and made for users who value simplicity and ease of use.

The ergonomic, portable charging system of JLab earbuds is one of their main advantages for customers. The JLab charging mechanism makes it easy for customers to guarantee that their JLab earbuds have a constant, reliable battery life.

Ensure the charging pins are clean and the plastic film covering them is removed. Examine the charging cable, and USB port then try a different power adapter port if necessary. Try updating the firmware on the earbuds and resetting them if that doesn’t work.

Following the recommendations in this manual enhances the likelihood that the issue gets fixed and your JLab earbuds will once again be completely charged.

It’s crucial to use the official JLab support resources or get in touch with their support staff for specific help with your particular problem. I sincerely hope this guide was of great help to you.

Kimberly Frazier

My career in the speaker industry has been an exciting journey. I started my professional life by selling various equipment and speakers, but my passion for these audio devices soon led me to venture into selling speakers on my own. Now, after 8 years in the industry, I can confidently say that I know everything there is to know about speakers, and I’m excited to share my knowledge through my blog.

Leave a Comment