JBL Flip 4 connected but no sound: a complete guide

A popular JBL portable speaker noted for its outstanding sound quality and adaptability is the flip speaker. It has grown significantly in popularity among both music lovers and outdoor adventurers. However, it can occasionally experience problems, just like any technological item.

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Having trouble getting sound from your brand-new speakers? It’s crucial to understand that there is no cause to second-guess your choice. Although the speakers from JBL are pricey, they are worth the cost.

When your JBL flip speaker is securely connected to an audio source but no sound is playing, this might be annoying. Simple configuration changes to more complicated technological problems are just a few of the causes of this sound output issue.

This article will examine the reasons for the “speakers are connected but no sound” issue and offer you troubleshooting instructions to assist you in fixing it. You may quickly restore your new speakers to producing amazing audio or sound output performance by being aware of the available fixes. I hope this complete guide will be interesting and informative for you to read.

Why is my Flip 4 speaker connected but no sound

There could be several causes for it to be connected yet silent. You can attempt the following troubleshooting methods to fix the sound output issue.

Examine the sound output

Make sure your Bluetooth speakers volume is turned so you can hear it. Sometimes, if it is too low, you might not hear anything at all.

Check the source of the audio

Make sure the volume is turned up on that device and that the music is coming from the correct source.

Check if the sound is turned up on your phone, for instance, if you’re playing music from it.

Bluetooth connection

Make sure your device is correctly paired with the portable kind if you’re using Bluetooth. Re-pairing the devices can occasionally aid in establishing a strong connection.

Check the cables

Make sure the cords are properly plugged into the JBL portable speaker and the sound audio source if you’re utilizing wired connections, such as an aux cable. To rule out any cable-related concerns, try testing it with an alternative cable if at all possible.

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Power source

Make sure it has enough power by checking the source. If it is battery-operated, see if the battery needs to be charged or changed.

Make sure that the power source is operational if it is hooked into a power outlet.


Try resetting it to its factory default settings. For precise instructions, consult the user manual or the manufacturer’s website. The reset procedure can vary depending on the model.

Firmware update

Examine your JBL flip speaker’s firmware to see if there are any updates available. The device’s performance may occasionally be enhanced or issues may be fixed by updating the firmware.

Speaker settings

Check your device’s JBL flip speaker settings a second time.

Make sure the appropriate audio output is chosen, and check to make sure the volume is not muted or too low.

If none of these solutions address the problem, your speaker’s hardware might be malfunctioning. In that situation, it is advised to get in touch with customer service or look for professional technical support.

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What to do if Bluetooth speaker doesn’t show sound output

You can attempt the following methods to troubleshoot the issue if your speakers Bluetooth does not appear in the sound output options on your device:

  • The speaker’s Bluetooth should be in pairing mode and switched on. To learn how to set the speakers in pairing mode in the JBL portable app, consult the user manual.
  • Verify that your device has Bluetooth turned on. Check the settings on your device to make sure Bluetooth is turned on.
  • Ensure that your device is within the speaker’s range. Make sure you are close enough to the speaker to establish a connection because the Bluetooth range is normally around 30 feet.
  • Restarting your computer and the speaker might help. An easy restart might sometimes solve the problem.
  • Reset the speakers pairing. Locate the speakers in the Bluetooth settings of your device. To delete the speakers from the list of linked devices on your device, choose “Forget”. Restart the speakers pairing process after that and attempt connecting it once more.
  • Check to see if your speaker has any accessible firmware updates. On the website or the JBL portable app or JBL connect app, you may check for updates.

If none of these fixes succeed, a hardware problem may exist with your MacBook Pro, computer, or the JBL Xtreme speaker.

For additional help, you might need to get in touch with customer service or the company that made your gadget.

What to do if the issue still persists

I initially believed there was a sound issue with my MacBook Pro, so I rebooted it and tried again, but the problem remained.

  • Step 1: Open System Preferences on your Mac by clicking the Apple logo in the top-left corner of the screen.
  • Step 2: Locate and select Sound in the new System Preferences panel.
  • Step 3: Ensure that the Output tab is selected in the Sound window.

After you make sure that the output sound is selected in the sound window, click on Flip Essential, and the sound from Mac’s internal speakers will quickly change to the Bluetooth speaker.

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Image credit: www.soundguys.com


Why is my JBL speaker connected but no sound?

Due to problems like low volume settings, Bluetooth connection issues, software issues, or speaker hardware issues, the speaker may be connected but not playing.

How can I find out if the warranty on my Flip 4 is still in effect?

Follow these procedures to see if your Flip 4 that shows the sound issue is still covered by warranty:

Find your Flip 4’s serial number. Typically, you may find the serial number on the speaker’s or its packaging’s bottom.
Go to the Warranty and Returns area of the website. To access this feature, scroll to the bottom of the homepage and select “Support.”
On the website, enter your Flip 4 serial number in the online warranty checker tool. You can use this tool to check if it is still covered by warranty.

You can get in touch with customer service to ask for a repair or replacement if your Flip 4 that is showing a sound issue is still covered by warranty. To begin the process of filing a warranty claim, you might need to present proof of purchase and other information on it. If it is out of warranty and there is a sound issue, you might need to get it repaired by a pro or get a new one.

How do I fix my JBL charge 4 without sound?

Try the following troubleshooting procedures to see if they help if your Charge 4 speaker isn’t making any sound:

Examine the volume: Make sure it is turned up and is not causing a sound issue. Using the volume controls on your connected device or the “+” and “-” buttons on the speaker, you can change it.
Charge the speaker: Check to see if the JBL Charge 4’s battery is fully charged. Utilize the charging wire that is included to connect it to a power source, then allow it to charge for some time. The speaker’s performance can occasionally be affected by low battery levels.
Reset the speaker: Resetting the speaker by disconnecting and connecting it again might occasionally fix the connectivity or software difficulties. Press and hold the button for roughly 20 seconds or until the power light goes out to reset the JBL Charge 4. After releasing the button, try turning on the speaker once more.
Verify the audio’s source: Make sure it is turned up, and that it is coming from the right source. Make sure the audio is not muted or set too low, and that your device is correctly connected to the speaker using Bluetooth or the auxiliary cord.
Test the speaker with another device, such as a smartphone or tablet, to determine whether the problem continues. This will enable you to ascertain whether the speaker or the source is at fault.
Check for firmware updates: See if it has any firmware upgrades available. To check for updates and install them if necessary, go to the website or use the JBL Connect app. Firmware updates can occasionally fix faults and enhance the speaker’s functionality.
Call customer service: The JBL portable Charge 4 may have a hardware issue if none of the aforementioned fixes the problem. It is advised to get in touch with customer service in that situation for additional support. They could offer detailed troubleshooting instructions or guidance on how to handle warranty or repair requests.

Always refer to the user guide or JBL’s official support channels for advice or methods for specific model problems.

What stores sell brand-new Flip 4 speakers?

A new Flip 4 speaker is available from a variety of stores both online and offline. Here are a few possibilities:

Official website: They are available for purchase directly from the JBL website. They frequently run specials and discounts and provide free shipping on orders that exceed a specific threshold.
Amazon: A variety of them and accessories are available on Amazon. They frequently provide affordable prices and free shipping on qualifying orders.
Best Buy: They are offered by Best Buy both in-person and online. They also have a price match guarantee and provide free shipping on qualified orders.
Walmart: Both online and in-store speakers are available at Walmart. They frequently provide affordable prices and free shipping on qualifying orders.
Target: Both online and offline, Target sells speakers. They frequently run deals and discounts, and they provide free shipping on orders that qualify.

These are merely a few instances of merchants from which you might get a new speaker. To discover whether they have them, you can also check other online electronics merchants like B&H Photo Video or go to a nearby electronics store.

How can I determine what volume my JBL speaker is set to?

You can use the following procedures to verify the settings:

1. Locate the JBL speaker’s volume controls. Usually, the speaker itself has buttons or knobs for the sound.
2. Make sure the JBL speaker’s volume is turned up. By pressing the button or turning the knob clockwise, you can raise the volume.
3. Make sure the sound is not set to the lowest setting if it offers numerous sound levels. If more is required, increase it.
4. Check the volume controls on the gadget you linked to the JBL speaker as well. The sound output may be affected if it is muted or set too low.

You can make sure the level is adjusted correctly and maximize the sound output by checking and modifying the settings on both the JBL speaker and the connected device.

How do I reset my JBL Flip 4 speaker?

You can use these steps to restart the JBL speakers:

1. Activate it.
2. The “Play/Pause” buttons should be pressed and held simultaneously for around 3–5 seconds.
3. Both the speaker and the Bluetooth button light will begin to play sounds.
4. When the power button light begins to flash, let go of the buttons.
5. Now that factory defaults have been restored, the JBL speaker.

You might need to reconnect it after the reset and make any necessary settings adjustments. It is advised that you get in touch with JBL customer service if you are still having problems with your JBL speaker.

Why is my JBL Flip 4 not responding?

There could be several reasons why JBL speakers and new speakers or other speakers are not responding. You might attempt the following troubleshooting steps to know where the sound output issue is coming from:

Turn the JBL speakers off and disconnect the power supply (if it’s attached), then restart the Bluetooth speaker. Reconnect the power supply or switch it back on after a brief delay. This can assist the Bluetooth speaker to be reset and fix little problems.
Verify the battery’s charge: Check to see if the battery of JBL speakers has adequate charge and is connected. Check to see if the battery indicator lights up or indicates charging progress by connecting it to a power source with the charging wire that is included. Before attempting to use it, if the battery is low, give it some time to charge.
Reset it: Turn the JBL speakers back on. When you see the power button light flash, press and hold the “Sound Up” and “Play/Pause” keys at the same time for around 3-5 seconds. The speaker’s factory settings will be restored by doing this. Try turning it on again after the reset to see if it reacts.
Verify the connections. Make sure that your new speaker is connected to the source properly. Make sure the cable or other wired connection is firmly inserted into the speaker. Make sure the Bluetooth speaker is Bluetooth-paired with the appropriate device if you’re using a wireless connection.
Check for firmware updates: See whether the JBL speakers have any firmware upgrades available because they may be backward compatible with another device. To check for updates and install them if necessary, go to the JBL website or use the JBL Flip Connect app. Firmware updates can occasionally fix faults and enhance the speaker’s functionality.
Call JBL customer service: It is advised to contact JBL Flip customer care for additional help if the aforementioned measures don’t fix the problem and your Bluetooth speaker sound is still not responding. They can offer detailed troubleshooting instructions or advice on how to handle warranty claims or repairs.

Always refer to the user guide or JBL Flip official support channels for advice or methods for specific model problems.


It can be annoying to run into a situation where the Bluetooth speaker is connected but making no sound. However, by using the troubleshooting techniques described before, you can frequently find and fix the problem. Some of the important actions to perform include checking the sound levels, confirming the source, ensuring good connections, resetting the Bluetooth speaker, and updating firmware.

It is advised to contact JBL customer service for more help if the issue continues. Remember that you can frequently overcome this difficulty with persistence and patience and take advantage of the immersive experience that the JBL 4 is intended to deliver.

JBL speakers are plugged in, yet there is no sound. To get sound, go to sound, choose the output option, scroll down the list of alternatives, and choose the JBL speakers.

Close and reopen the playback app, pair the speakers again, or check the volume of the device your speakers are connected to if the problem persists. You would undoubtedly understand the root of the issue and discover a fix. I hope this guide was useful to you.

Kimberly Frazier

My career in the speaker industry has been an exciting journey. I started my professional life by selling various equipment and speakers, but my passion for these audio devices soon led me to venture into selling speakers on my own. Now, after 8 years in the industry, I can confidently say that I know everything there is to know about speakers, and I’m excited to share my knowledge through my blog.

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